Please hold as we route your chat to an Adobe Representative.

Welcome to Adobe.com! My name is Pierce. May I assist you with your selection today?

Pierce: Hello, how can I help you?

Paul Avery: Hi

Paul Avery: i stupidly bought CS4 master collection

Pierce: Hello Paul.

Paul Avery: and now I see Cs5 is coming out

Paul Avery: for the same price that I paid

Paul Avery: if i would have waited 3 or 4 weeks I could have got CS5 Master Collection for the same price

Paul Avery: so I wanted to figure out if there is something you can do for me

Paul Avery: Bought it March 23, 2010

Paul Avery: i bought directly from adobe too

Paul Avery: ID: paul.avery@skygle.com Order #AD002975994 Products ordered: Qty Product 1 Adobe Creative Suite 4 Master Collection (Windows,English) Total purchase amount: US $2,823.87

Pierce: Since you’ve already placed an order for Adobe S4 Master Collection on March 23, 2010 you can upgrade to Adobe CS5 Master Collection.

Paul Avery: for free?

Pierce: No, you need to pay for the upgrade.

Pierce: Paul, according to Adobe Post Announce Upgrade Policy customers who purchase an Adobe product during a limited time after Adobe announces a new product version are only eligible for a free upgrade to the current version.

Paul Avery: what is the current version? CS4 or CS5?

Pierce: We currently have both Adobe CS4 and CS5 available on our website.

Pierce: Adobe CS5 products are now available as pre-order.

Pierce: Paul, if you buy Adobe CS4 products now, you’ll be eligible for free upgrade to Adobe CS5 once it is released.

Paul Avery: but CS5 is not ready until mid-may…?

Pierce: Yes, you’re correct.

Paul Avery: ok, but do you see my point?

Paul Avery: i paid $$2823 (taxes in)

Paul Avery: and now CS5 is $2599 (no taxes)

Paul Avery: and the upgrade charge is $899

Paul Avery: i’d be OK if CS5 was $700 or more expensive

Paul Avery: but it is essentially the same price

Pierce: I understand, since you have already purchase Adobe CS4 Master Collection you need to buy Adobe CS5 product now.

Paul Avery: no, I don’t need to

Paul Avery: but I want CS5 upgrade for the difference between what I paid and what CS5 is selling for

Pierce: Since you have Adobe Creative Suite 4 Master Collection, you can upgrade to Adobe Creative Suite 5 Master Collection for US$899.00

Pierce: Adobe CS5 Master Collection includes: Adobe Photoshop CS5 Extended, Illustrator CS5, InDesign CS5, Acrobat 9 Pro, Flash Catalyst CS5, Flash CS5 Professional, Flash Builder 4 Standard, Dreamweaver CS5, Fireworks CS5, Contribute CS5, Premiere Pro CS5, After Effects CS5, Soundbooth CS5, OnLocation CS5, Encore CS5.